Shipping Info

📦 Enjoy Free Worldwide Shipping on All Orders

All orders are processed within 1–2 business days and shipped with our standard Free Shipping option, which typically takes 5–14 business days for delivery.

Please note: delivery estimates may vary due to global events or carrier-related issues beyond our control.

Taxes & Tariffs

All duties and taxes are included in your shipping cost. If you receive any customs communications (calls, emails, or texts), please contact our support team with your order number — we’ll coordinate directly with the shipping partner.

Lost or Damaged Packages

PawWave is not responsible for packages once they leave our fulfillment center. By completing a purchase, the customer assumes responsibility for shipment delivery handled by third-party carriers. However, we’ll always do our best to help resolve any issues — your satisfaction is important to us.

Carrier Responsibility

Shipping is provided by trusted third-party logistics partners. Once the package is transferred to the carrier, all shipping-related responsibility shifts to them. PawWave ensures your order is prepared and dispatched in perfect condition.

Incorrect Shipping Address

Please double-check your address before placing an order. If you spot an error, contact us immediately. We cannot be held responsible for shipments sent to incorrect addresses entered during checkout.

Shipping Terms of Service

By ordering from PawWave, you agree to these shipping terms. Responsibility for your order begins at dispatch and continues until your package is delivered by the shipping carrier.

Still have questions? Feel free to contact our support team — we’re happy to help!